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Our Collection Process

“Concentrate all your thoughts on the task at hand. The sun’s rays do not burn until brought to a focus.” –Alexander Graham Bell

Whether you are a small family business or a large Fortune 500 company, whether you have one small collection case or many large ones, our process starts the same: we will discuss the matter with you, carefully review the details of each case, and plot the best course of action. Usually it makes sense for us pursue a delinquent customer. Sometimes, however, it does not. If not, we will discuss your other options with you.

Before filing a lawsuit (or a demand for arbitration), we will draft and mail a personalized demand letter to the debtor for payment. Sometimes we will call them or even visit them at their office if they are located near us. (When communicating with debtors, we are professional and direct but never rude, hostile, or antagonistic.) In some cases, at this stage, we will recover your money. If not, we will file a civil lawsuit against your delinquent customer.

Once a lawsuit is filed, our goal is to move your case through the judicial system as rapidly as possible. The sooner a lawsuit is filed, the more likely it is that you will get paid. Often, if a delinquent customer owes you money, then it owes other creditors money as well. Under these circumstances, it is best to be first in line. Also, by quickly filing a lawsuit, your debtors will understand that you are serious about collecting your unpaid receivables. At this point, serious negotiations may commence.

Once we obtain a judgment against your delinquent customer, then we will promptly get to work collecting the money owed. Obtaining a judgment for an unpaid receivable is generally easier than collecting it. Debtors will rarely pay a judgment once it has been entered by a court. It takes skill, know-how, and sometimes a bit of creativity to collect on a judgment. In short, our job is not to merely obtain a judgment for you: it is to get you paid what you are owed.

What is the next step?

If your business is owed money, contact Carolina Collection Law Firm today for a free consultation.